Damaged & Mislabeled Items
At For The Name, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
We’re sorry to hear that your product arrived damaged/mislabeled. Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you for free.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.
Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
Please contact firstname.lastname@example.org for all returns.